Return & Refund Policy

At The Jeans Express, customer satisfaction is our priority. We offer a 30-day return policy to ensure a smooth and hassle-free shopping experience.

Eligibility for Returns & Refunds

You can request a return or refund under the following conditions:

1. Wrong Item or Size Sent by Us

• If we send the wrong item or incorrect size, we will cover the return shipping charges.
• A full refund will be issued once we receive the item back.
• Refunds will be processed within 4 to 5 business days after receiving the returned item.

2. Non-Delivery of Order

• If your order is not delivered, we will initiate a full refund.
• Refunds will be processed within 4 to 5 business days of confirmation.

3. Ordered the Wrong Size?

• If you ordered the wrong size, but we sent the correct size, you can request an exchange.
• You will be responsible for return shipping costs.

4. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us immediately.
• We will send a replacement at no extra cost, and we will bear the return shipping charges.

Return Conditions

To be eligible for a return, the item must:
✅ Be unused, unworn, and in its original packaging.
✅ Include all original tags and labels.
✅ Be returned within 30 days of receiving your order.

How to Request a Return or Refund?

To initiate a return, please contact us with your order details:
📞 Call/WhatsApp: +92 316 2149999
📧 Email: info@thejeansexpress.com

Refund Processing Time

• Refunds are processed via bank transfer, mobile wallet, or your original payment method within 4 to 5 business days after receiving the returned item.

Items Not Eligible for Return

• Items that are used, washed, or damaged due to improper handling.
• Items returned without original tags, labels, or packaging.
• Custom or personalized items (if applicable).